Privacy Policy

1. Overview & Commitment

At CozyCorobes (“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This privacy policy explains how we collect, use, and disclose information when you visit cozyrobe.co.uk or make purchases from our store.

2. Information We Collect

We collect information that you provide directly to us when placing an order, contacting support, or subscribing to our updates. This includes:

• Contact data: Name, billing and delivery address, email address, phone number.
• Transaction data: Details of products purchased, order values, date, and payment status (we do not store raw credit card numbers; transactions are encrypted via PCI-compliant processors).
• Communications: Messages submitted through our customer support forms.

3. How We Use Your Information

We use your data solely for lawful commerce operations:

• Fulfilling and delivering your heated robes and accessories.
• Sending transactional order confirmations and tracking links.
• Providing customer service and resolving warranty or return requests.
• Preventing fraudulent transactions and ensuring web platform security.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data to third parties. We share information only with trusted service providers necessary to operate our store (e.g., shipping carriers like Royal Mail, payment gateways, and hosting infrastructure).

5. Your Rights & Inquiries

Under UK data protection law, you have the right to request access to, rectification, erasure, or portability of your personal data. To exercise any of these rights, please email us at [email protected].