Frequently Asked Questions

A heated robe is a premium plush loungewear garment that incorporates flexible, low-voltage carbon-fiber heating micro-elements safely embedded within the fabric. It provides gentle, even, radiant warmth directly to your body (back, chest, and pockets) so you stay comfortably warm without having to stay trapped under a traditional blanket. Explore our flagship model: The Cozy Co. Robe.

The robe is powered by connecting to a standard UK wall outlet via our included 9.5-foot quick-breakaway magnetic power cord (UK 3-pin fused plug). A soft-touch backlit LED remote controller lets you easily cycle between 7 digital temperature settings ranging from 35°C (gentle ambient warmth) to 55°C (deep soothing heat), reaching target temperature in under 60 seconds.

It is 100% machine washable! Simply unplug the quick-release magnetic cord, ensure the protective waterproof silicone cap is snapped securely over the garment socket, and wash on a gentle cold cycle (30°C) with mild detergent. Tumble dry on low delicate heat or line dry flat. For detailed instructions, read our complete Washing & Care Guide.

All orders are dispatched within 24 hours from our UK fulfillment center. Standard delivery via Royal Mail Tracked 48 typically arrives in 2 to 3 business days and is FREE on all orders over £150. Expedited delivery is also available at checkout. Learn more on our Shipping Policy page.

Our signature The Cozy Co. Robe features an oversized 50" x 70" (127 cm x 178 cm) unisex wrap cut designed to generously fit heights from 5’0” to 6’4” (XS to 3XL). The spacious drape ensures complete ankle coverage when curled up on the sofa or working at a desk.

The Cozy Co. Robe is available in three elegant home-decor tones: Charcoal, Blush Pink, and Cardinal. All fabrics use non-toxic, gentle dyes that preserve their rich hue and soft texture wash after wash.

We provide a 30-Day Cozy Trial. If your CozyCorobes item is not the warmest, softest loungewear piece you have ever owned, return it within 30 days of delivery for a full refund or free exchange. Check our Returns & Guarantee page for simple steps.

Our customer support specialists are based in the UK and available Monday through Friday from 9:00 AM to 5:00 PM GMT. Reach us at [email protected] or through our Contact page. We respond to every inquiry within 24 hours.

Our electric heated robes feature built-in overheat protection and selectable automatic shut-off safety timers (2, 4, or 8 hours) with low EMF DC voltage. While perfectly safe for resting and sofa naps, we advise disconnecting before deep overnight sleep as standard best practice for all electrical heating garments.